Keeping Expectations Clear at the Herrington Inn

Rene' Boer Process

I’d like to share a story about how a boutique hotel in Geneva, Illinois, won the prestigious AAA Four Diamond Award for 19 years in a row. The story begins with a great boss, Paul Ruby, who took over the hotel as a general manager and instituted what he called “The Herrington Rules”. These are the 12 rules that make …

Keeping Expectations Clear

Rene' Boer Process

  I’m frequently asked, “How can I hold my people more accountable?” The simple answer is, you can’t. You must create an environment where people hold themselves accountable.  And, accountability starts with clear expectations.  But, keeping expectations clear is a two-way street. This means that your direct reports must be clear on your expectations of them, and you must be …

Leadership and Management

Rene' Boer Process

Last time we discussed the 4 Truths that you must embrace to Be a Great Boss. Today’s focus is defining Leadership and Management, what makes them different but also, equally important.  Simply put … Leadership is defined as: Working “On” the business Providing Clear Direction Creating an Opening Thinking Management is defined as: Working “In” the business Keeping Expectations Clear …

Is Your Ladder Broken

Rene' Boer Process

If you’re struggling to identify and complete Core Processes for your business, you’re not alone. Most entrepreneurs view completing a process with the same enthusiasm they have for a trip to the dentist for a root canal. However, the benefit of a well-defined process is consistency. And, when you document each of your 6 to 10 Core Processes and get …