As clients are navigating all the issues during the current Covid-19 pandemic, I asked some of them what they learned about themselves, how EOS helped them, what specific EOS tool was most helpful and their advice for other business owners. Here is a summary:
What they learned about themselves:
- “It’s okay to slow down and think about what’s most important NOW.”
- “I learned to trust my Leadership Team – that they were making the right decisions based on our Core Values.”
- “The importance of showing genuine care and concern for people.”
- “I don’t have to be in the middle of everything – It’s about “letting go” and trusting my team.”
- “I tend to get lost in my own activities but, I learned to be more intentional about spending time focused on people and process.”
- “Staying focused on our 10-Year Target while keeping the crisis in perspective.”
- “Our business is not our building; our business is building relationships with employees and customers.”
How EOS helped them:
- Having the right Meeting Pulse with clear objectives and agenda
- Quarterly Conversations with employees, overcommunicating
- Level-10 Meeting and increasing its frequency from weekly to daily to deal with uncertainty
- Maintaining our Quarterly EOS Meeting Pulse – focus on both short and long-term issues
- Setting and completing Rocks
What EOS Tool was most valuable
- IDS – Identifying, Discussing and Solving Issues
- Scorecard – adjusting key metrics to keep us on track
- People Analyzer – affirmation that Right People in the Right Seats can handle any crisis
- V/TO – Core Values guiding business decisions and the 10-Year Target as a mindset
- Accountability Chart – having RPRS and an effective Meeting Pulse to guide the 90% of our workforce that was working remotely
Leadership Wisdom and Advice
- All great teams need a great leader
- Maintain a positive attitude, model the behavior – together, we can get through this
- Trust your gut, do the right thing
- Look for and acknowledge the heroes in your organization. Be a hero for those you serve
- Communicate, communicate and overcommunicate
- Cash is King – keep a reserve to help you weather any storm
- Start EOS NOW to help you prepare for the future
I hope this reaffirms what you already know or that it helps you think of issues as opportunities to learn and grow. One thing is certain – change is happening all the time. What is important is our attitude toward change. Do we see it as an obstacle or as an opportunity?