The Bottle Neck is Always at the Top of the Bottle

Clark Neuhoff Execution

Bottleneck, logjam, ran aground… lots of metaphors for things not moving forward.  We’ve all been there, and once you realize it’s happened, you immediately start looking for ways to get UN-stuck.  This is what we do in helping private business owners implement the EOS Process in their businesses so they can gain traction and begin moving forward again to get …

Having Quarterly Conversations – Part 2

Rene' Boer People

  Accountability starts by keeping expectations clear. This is a two-way street, where your direct reports are crystal clear on your expectations of them, and just as importantly, you’re clear on their expectations of you. George Bernard Shaw said that the problem with communication is the illusion that it’s actually occurred. In a quarterly conversation, at a higher level, we …

Having Quarterly Conversations

Rene' Boer People

When I start working with clients, they invariably tell me that their performance review process is either broken or it’s just not very effective. This is after they’ve spent an inordinate amount of time focused on getting the forms right, editing them, chasing people down to make sure that they’ve completed the forms and that they turned them in. In …

Three Tips to Improve Your Communication

Rene' Boer People

To communicate effectively, we must avoid making assumptions of others based upon what they tell us or the non-verbal signals that they send us.  Remember, this is a two-way street.  Sometimes, they’re making assumptions of us based upon the exact same things. So, avoid making assumptions. When we make assumptions, we invite a breakdown in communication. That’s how rumors get …

Keeping Expectations Clear at the Herrington Inn

Rene' Boer Process

I’d like to share a story about how a boutique hotel in Geneva, Illinois, won the prestigious AAA Four Diamond Award for 19 years in a row. The story begins with a great boss, Paul Ruby, who took over the hotel as a general manager and instituted what he called “The Herrington Rules”. These are the 12 rules that make …

Keeping Expectations Clear

Rene' Boer Process

  I’m frequently asked, “How can I hold my people more accountable?” The simple answer is, you can’t. You must create an environment where people hold themselves accountable.  And, accountability starts with clear expectations.  But, keeping expectations clear is a two-way street. This means that your direct reports must be clear on your expectations of them, and you must be …

Clarity Breaks

Rene' Boer Execution

If you’ve read books on great leaders in history, you’ll find that one of the things that they all had in common was the ability to get out of the weeds, rise above it all, and take time to think.  Henry Ford once said, “Thinking is the hardest thing to do, that’s why so few people engage in it.” As …