Keeping Expectations Clear at the Herrington Inn

Rene' Boer Process

I’d like to share a story about how a boutique hotel in Geneva, Illinois, won the prestigious AAA Four Diamond Award for 19 years in a row. The story begins with a great boss, Paul Ruby, who took over the hotel as a general manager and instituted what he called “The Herrington Rules”. These are the 12 rules that make …

Thriving Businesses for Generations – Continued; How and Where to Begin

Clark Neuhoff Vision

Last time, I shared a series of recommendations from six multi-generational business owners for how they are successfully navigating the challenges of growing their businesses.  Our panel came up with a list of 25 specific actions, all important and critical things that we need to be doing in our businesses.  But I often get pushback on where to begin and …

Delegate! (a mini passionate plea) by GINO WICKMAN

Clark Neuhoff People

Here’s a quick nugget, mini passionate plea, and something to think about on your next Clarity Break. I’ve just finished all of my annual planning sessions with all of my clients (30 in total), and they averaged a 16 percent growth rate in 2012. There is an interesting whipsaw effect going on from the downturn of the great recession to …