To our clients, you know what we do. But it occurred to us, some of our colleagues and friends may not know exactly what it is we do all day and are so passionate about. So here is a short video that explains as simply as we possible can how we help business owners and entrepreneurs get what they …
The Power of Positive Recognition
Napoleon once said that a soldier will fight long and hard for a strip of yellow ribbon. Although compensation is important, don’t underestimate the power of positive recognition. So, when you see something, it’s important that you say something. Often, as bosses, we’re so focused on issues and obstacles and solving problems that we don’t slow down long enough …
3 Ways to Develop Your People
During quarterly conversations when you get to “next steps”, have a meaningful conversation around developing the right people who are in the right seats, which I believe is the number one people issue. This was pointed out recently in an EOS session when a member of the leadership team said that he was spending most of his valuable time as …
The Bottle Neck is Always at the Top of the Bottle
Bottleneck, logjam, ran aground… lots of metaphors for things not moving forward. We’ve all been there, and once you realize it’s happened, you immediately start looking for ways to get UN-stuck. This is what we do in helping private business owners implement the EOS Process in their businesses so they can gain traction and begin moving forward again to get …
Dealing with Three Types of Issues during a Quarterly Conversation
What causes a bit of angst for many bosses during Quarterly Conversations is an issue that comes up that may surprise them or that they may be ill-equipped to deal with. There are three types of issues that you must be prepared to address. The first type of issue, and this comes up most frequently by the way, is an …
Having Quarterly Conversations – Part 2
Accountability starts by keeping expectations clear. This is a two-way street, where your direct reports are crystal clear on your expectations of them, and just as importantly, you’re clear on their expectations of you. George Bernard Shaw said that the problem with communication is the illusion that it’s actually occurred. In a quarterly conversation, at a higher level, we …
What The Heck is EOS?
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Having Quarterly Conversations
When I start working with clients, they invariably tell me that their performance review process is either broken or it’s just not very effective. This is after they’ve spent an inordinate amount of time focused on getting the forms right, editing them, chasing people down to make sure that they’ve completed the forms and that they turned them in. In …
Maintaining the Right Meeting Pulse
There are two components of having a meeting pulse. The first is the meeting itself – It’s stated objectives and agenda. The second component is its frequency – how often you meet. The fact is, you can’t run a successful business without having meetings. So, if you think that meetings are a total waste of time, do a little soul …
Three Tips to Improve Your Communication
To communicate effectively, we must avoid making assumptions of others based upon what they tell us or the non-verbal signals that they send us. Remember, this is a two-way street. Sometimes, they’re making assumptions of us based upon the exact same things. So, avoid making assumptions. When we make assumptions, we invite a breakdown in communication. That’s how rumors get …