Introducing the newest addition to the EOS Library, What the Heck is EOS. Click here to Order Now!
Having Quarterly Conversations
When I start working with clients, they invariably tell me that their performance review process is either broken or it’s just not very effective. This is after they’ve spent an inordinate amount of time focused on getting the forms right, editing them, chasing people down to make sure that they’ve completed the forms and that they turned them in. In …
Maintaining the Right Meeting Pulse
There are two components of having a meeting pulse. The first is the meeting itself – It’s stated objectives and agenda. The second component is its frequency – how often you meet. The fact is, you can’t run a successful business without having meetings. So, if you think that meetings are a total waste of time, do a little soul …
Three Tips to Improve Your Communication
To communicate effectively, we must avoid making assumptions of others based upon what they tell us or the non-verbal signals that they send us. Remember, this is a two-way street. Sometimes, they’re making assumptions of us based upon the exact same things. So, avoid making assumptions. When we make assumptions, we invite a breakdown in communication. That’s how rumors get …
Tools to Build Great Leaders
We are all leaders! Some of us lead organizations, some lead teams. We all aspire to be market leaders within our niches (if not, then we need to have a separate conversation). We all need to be thought leaders, championing our ideas to advance the organizations that we are a part of. In his book Leadership Gold, Lessons I’ve Learned …
Keeping Expectations Clear at the Herrington Inn
I’d like to share a story about how a boutique hotel in Geneva, Illinois, won the prestigious AAA Four Diamond Award for 19 years in a row. The story begins with a great boss, Paul Ruby, who took over the hotel as a general manager and instituted what he called “The Herrington Rules”. These are the 12 rules that make …
Keeping Expectations Clear
I’m frequently asked, “How can I hold my people more accountable?” The simple answer is, you can’t. You must create an environment where people hold themselves accountable. And, accountability starts with clear expectations. But, keeping expectations clear is a two-way street. This means that your direct reports must be clear on your expectations of them, and you must be …
Clarity Breaks
If you’ve read books on great leaders in history, you’ll find that one of the things that they all had in common was the ability to get out of the weeds, rise above it all, and take time to think. Henry Ford once said, “Thinking is the hardest thing to do, that’s why so few people engage in it.” As …
Why Millennials Will Love EOS® – Part 2
Last time we said that millennials raised in a different time than us Boomers and Gen-Xers, think differently and have very specific expectations for information and their work environments. The V/TO and the Accountability Chart provide the vision, big picture and culture that Millennials need to understand and to be engaged. This time I want to share specific EOS Tools that …
The Greater Good
Today, we’re focusing on acting with the greater good in mind. Great leaders always act for the greater good and that greater good is your organization’s vision. Not your vision, your organization’s vision. That creates the context for how your decisions and your actions support the greater good. I’d like to share a story with you about two great …